Frequently Asked Questions

Question 1

Is my purchase guaranteed?

Accepted Answer

Yes, once your order is confirmed, SuiteHop offers a 100% buyer guarantee. We verify each of our listing partners and the suite you purchase will be the suite that you receive.

Question 2

Who will I be sharing the suite with?

Accepted Answer

Fans like you, who are looking for an upscale experience for this event! It’s important to be respectful of the other guests in the suite that are just as excited to be there as you are.

Question 3

Am I guaranteed a seat in the suite?

Accepted Answer

Suites usually consist of stadium seats, a row of barstool seats that you can sit and watch the event and standing room only tickets which allow access to the suite, but not a reserved seat. If a listing confirms an exact row or barstool seat location, you will have a seat on that row. If the listing does not stipulate an exact location then the suite is considered general admission and the seats are available first-come, first-seated.

Question 4

Is catering included?

Accepted Answer

Catering is not included in the cost of reserving this suite, but is available to order once you arrive at the suite. We don’t recommend pre-ordering catering in a shared suite, as other suite guests may arrive before you and mistakenly consume your food and drinks.

Question 5

Why can’t I see the exact location?

Accepted Answer

Some of our listing partners do not want to disclose their suite locations. Let us know if you are interested in booking this suite and we can provide more details.

Question 6

Are parking passes included?

Accepted Answer

Unless the notes explicitly say it is included, parking passes are not included with this suite, but we can help you add parking after your suite reservation is complete.

Question 7

How do I receive my tickets?

Accepted Answer

Most tickets are electronic and require a smartphone to enter the venue. You will be notified via email with instructions on how to accept your tickets once they have been transferred to you. Visit our Help Center for more information about claiming your tickets. Occasionally tickets are not released from the venue until days before the event. Please, don’t worry, we guarantee you will have the tickets in time for your event. If your event has physical tickets, SuiteHop will ship them to you at no additional cost and provide tracking information.

Question 8

What is the VIP entrance?

Accepted Answer

The VIP entrance is reserved for premium ticket holders. VIP entrances allow you to skip the long general admission lines to enter the venue.

Question 9

Do children need a ticket?

Accepted Answer

Children 2 and under, generally don’t require a ticket. If you have specific questions about children that will be in attendance, please reach out to one of our suite experts who will verify the policy at this venue.

Question 10

What happens if the event is canceled?

Accepted Answer

If the event is canceled you will receive a full refund. If the event is postponed, then your purchase will be valid for the rescheduled date.

Question 11

What if my plans change, can I get a refund?

Accepted Answer

All sales are final and there are no refunds or cancellations once your order has been confirmed. We are happy to help you relist your suite on Suitehop to help you resell it.

Flagship Suite,
Row A

NHL Western Conference Finals: TBD at Dallas Stars (Home Game 1) (Date TBD) (If Necessary)

Fri May 23 at TBD

American Airlines CenterDallas, TX

Details

Shared Suite

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

Who will I be sharing the suite with?

Am I guaranteed a seat in the suite?

Is catering included?

Why can’t I see the exact location?

Are parking passes included?

How do I receive my tickets?

What is the VIP entrance?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Flagship Suite,Row A

NHL Western Conference Finals: TBD at Dallas Stars (Home Game 1) (Date TBD) (If Necessary)

Fri May 23 at TBD

American Airlines CenterDallas, TX

Details

Shared Suite

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

Who will I be sharing the suite with?

Am I guaranteed a seat in the suite?

Is catering included?

Why can’t I see the exact location?

Are parking passes included?

How do I receive my tickets?

What is the VIP entrance?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Flagship Suite,
Row A