Frequently Asked Questions

Question 1

Is my purchase guaranteed?

Accepted Answer

Yes, once your order is confirmed, SuiteHop offers a 100% buyer guarantee. We verify each of our listing partners and the suite you purchase will be the suite that you receive.

Question 2

What is Club Level seating?

Accepted Answer

Club Level seats are premium seats traditionally located between the lower and upper levels of the venue. Typically, they offer superior sightlines and access to club-level lounges or club concourses. These seats are a step above general admission seating in terms of location and comfort.

Question 3

Do Club Level tickets include food and drinks?

Accepted Answer

No, traditional Club Level seats do not include any food or beverage in the ticket price. While you may have access to upgraded concession areas, all purchases inside these areas are at your own expense.

Question 4

What's the difference between traditional Club Level and all-inclusive VIP Club seating?

Accepted Answer

Great question! Traditional Club Level seating offers access to club-level concourses or lounges and premium views, but does not include complimentary food or drinks. All-Inclusive VIP Club seats (which are labeled as such on SuiteHop) include premium food, beverage, and sometimes alcohol in the ticket price. Always check the listing description carefully—we'll spell out what's included so there are no surprises.

Question 5

Are Club Level seats the same as suites?

Accepted Answer

Nope. While they may share some premium perks, they're different experiences: Suites are private spaces for groups, often with catering options, TVs, private bathrooms, and dedicated service. Club Level seats are individual tickets in stadium seating sections, usually with access to club-level concessions and restrooms, but not private space or catering.

Question 6

What amenities come with traditional Club Level tickets?

Accepted Answer

Typical amenities may include: - Access to club-level concourses with premium bars and concessions - Upscale restrooms - Wider, more comfortable seating - Shorter lines for concessions, restrooms, and entrances Exact amenities vary by venue. Food, drink, and parking are not included.

Question 7

Will I have access to exclusive lounges with my Club Level ticket?

Accepted Answer

Depends. Club Level tickets typically include access to exclusive club-level concourse lounges. These areas usually offer premium concessions, full-service bars, and a more relaxed atmosphere. But again, you'll pay as you go for anything you order.

Question 8

How can I tell if a Club Level ticket is all-inclusive or not?

Accepted Answer

If a Club Level ticket includes food, drinks, or any extras, SuiteHop will clearly label it as "All-Inclusive" in the listing. If you don't see that, assume it's a traditional Club Level ticket with access only to premium areas (but not the food or drink perks).

Question 9

How do I receive my tickets?

Accepted Answer

Most tickets are electronic and require a smartphone to enter the venue. You will be notified via email with instructions on how to accept your tickets once they have been transferred to you. Visit our Help Center for more information about claiming your tickets. Occasionally tickets are not released from the venue until days before the event. Please, don’t worry, we guarantee you will have the tickets in time for your event. If your event has physical tickets, SuiteHop will ship them to you at no additional cost and provide tracking information.

Question 10

Do children need a ticket?

Accepted Answer

Children 2 and under, generally don’t require a ticket. If you have specific questions about children that will be in attendance, please reach out to one of our suite experts who will verify the policy at this venue.

Question 11

What happens if the event is canceled?

Accepted Answer

If the event is canceled you will receive a full refund. If the event is postponed, then your purchase will be valid for the rescheduled date.

Question 12

What if my plans change, can I get a refund?

Accepted Answer

All sales are final and there are no refunds or cancellations once your order has been confirmed. We are happy to help you relist your suite on Suitehop to help you resell it.

Hardwood Club 17,
Row 13

NBA Preseason: Oklahoma City Thunder at Indiana Pacers

Sat Oct 11 at TBD

Gainbridge FieldhouseIndianapolis, IN

Details

Club Level

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

What is Club Level seating?

Do Club Level tickets include food and drinks?

What's the difference between traditional Club Level and all-inclusive VIP Club seating?

Are Club Level seats the same as suites?

What amenities come with traditional Club Level tickets?

Will I have access to exclusive lounges with my Club Level ticket?

How can I tell if a Club Level ticket is all-inclusive or not?

How do I receive my tickets?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Hardwood Club 17,Row 13

NBA Preseason: Oklahoma City Thunder at Indiana Pacers

Sat Oct 11 at TBD

Gainbridge FieldhouseIndianapolis, IN

Details

Club Level

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

What is Club Level seating?

Do Club Level tickets include food and drinks?

What's the difference between traditional Club Level and all-inclusive VIP Club seating?

Are Club Level seats the same as suites?

What amenities come with traditional Club Level tickets?

Will I have access to exclusive lounges with my Club Level ticket?

How can I tell if a Club Level ticket is all-inclusive or not?

How do I receive my tickets?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Hardwood Club 17,
Row 13