Frequently Asked Questions

Question 1

Is my purchase guaranteed?

Accepted Answer

Yes, once your order is confirmed, SuiteHop offers a 100% buyer guarantee. We verify each of our listing partners and the suite you purchase will be the suite that you receive.

Question 2

What catering is included with the Premium Buffet?

Accepted Answer

Premium Buffet means that you will have access to a VIP Club which will include food and non-alcoholic beverages. You will also have the option to order additional food and drinks when you arrive at the VIP Club and from your in-seat server.

Question 3

Are parking passes included?

Accepted Answer

Unless the notes specifically say it is included, parking passes are not included with this listing, but we can help you add parking after your Glass Seats reservation is complete.

Question 4

How do I receive my tickets?

Accepted Answer

Most tickets are electronic and require a smartphone to enter the venue. You will be notified via email with instructions on how to accept your tickets once they have been transferred to you. Visit our Help Center for more information about claiming your tickets. Occasionally tickets are not released from the venue until days before the event. Please, don’t worry, we guarantee you will have the tickets in time for your event. If your event has physical tickets, SuiteHop will ship them to you at no additional cost and provide tracking information.

Question 5

Do children need a ticket?

Accepted Answer

Children 2 and under, generally don’t require a ticket. If you have specific questions about children that will be in attendance, please reach out to one of our suite experts who will verify the policy at this venue.

Question 6

What happens if the event is canceled?

Accepted Answer

If the event is canceled you will receive a full refund. If the event is postponed, then your purchase will be valid for the rescheduled date.

Question 7

What if my plans change, can I get a refund?

Accepted Answer

All sales are final and there are no refunds or cancellations once your order has been confirmed. We are happy to help you relist your suite on Suitehop to help you resell it.

VIP 12, Row AA

Red Hot Hockey - Boston University Terriers vs Cornell Big Red Hockey

Sat Nov 29 at 8:00 PM

Madison Square GardenNew York, NY

Details

Glass Seats

Premium Buffet

Notes

Food & Beverage

FAQ