Frequently Asked Questions

Question 1

Is my purchase guaranteed?

Accepted Answer

Yes, once your order is confirmed, SuiteHop offers a 100% buyer guarantee. We verify each of our listing partners and the suite you purchase will be the suite that you receive.

Question 2

What is All-Inclusive Food and Beverage?

Accepted Answer

All-Inclusive catering means that the VIP Club will include food, non-alcoholic and alcoholic beverages.

Question 3

Are parking passes included?

Accepted Answer

Unless the notes explicitly say it is included, parking passes are not included with this VIP Club listing, but we can help you add parking after your VIP Club reservation is complete.

Question 4

How do I receive my tickets?

Accepted Answer

Most tickets are electronic and require a smartphone to enter the venue. You will be notified via email with instructions on how to accept your tickets once they have been transferred to you. Visit our Help Center for more information about claiming your tickets. Occasionally tickets are not released from the venue until days before the event. Please, don’t worry, we guarantee you will have the tickets in time for your event. If your event has physical tickets, SuiteHop will ship them to you at no additional cost and provide tracking information.

Question 5

Do children need a ticket?

Accepted Answer

Children 2 and under, generally don’t require a ticket. If you have specific questions about children that will be in attendance, please reach out to one of our suite experts who will verify the policy at this venue.

Question 6

What happens if the event is canceled?

Accepted Answer

If the event is canceled you will receive a full refund. If the event is postponed, then your purchase will be valid for the rescheduled date.

Question 7

What if my plans change, can I get a refund?

Accepted Answer

All sales are final and there are no refunds or cancellations once your order has been confirmed. We are happy to help you relist your suite on Suitehop to help you resell it.

Champions Club 1,
Row 3

NBA Eastern Conference Finals: TBD at Cleveland Cavaliers (Home Game 2) (Date TBD) (If Necessary)

Thu May 22 at TBD

Rocket ArenaCleveland, OH

Details

VIP Club

All-Inclusive Food & Alcohol

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

What is All-Inclusive Food and Beverage?

Are parking passes included?

How do I receive my tickets?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Champions Club 1,Row 3

NBA Eastern Conference Finals: TBD at Cleveland Cavaliers (Home Game 2) (Date TBD) (If Necessary)

Thu May 22 at TBD

Rocket ArenaCleveland, OH

Details

VIP Club

All-Inclusive Food & Alcohol

Notes

Amenities

Food & Beverage

FAQ

Is my purchase guaranteed?

What is All-Inclusive Food and Beverage?

Are parking passes included?

How do I receive my tickets?

Do children need a ticket?

What happens if the event is canceled?

What if my plans change, can I get a refund?

Have more questions?

Champions Club 1,
Row 3