SuiteHop Privacy Policy

Effective Date: October 28, 2025
Last Updated: October 28, 2025

1. Overview

SH Suites, LLC, doing business as SuiteHop (“SuiteHop,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit our website, communicate with us, or make a purchase.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

If you have any questions, contact us at privacy@suitehop.com or by mail at:

SuiteHop Privacy Officer
1500 N Grant St #4687
Denver, CO 80203

2. Personal Information We Collect

We collect personal information to provide and improve our services.

a. Information You Provide

• Contact and Account Information: Name, email, phone number, company, and address.

• Payment Details: Billing address, payment method, and limited transactional data.

• Communications: Information shared through forms, chat, text, or email.

• Preferences: Communication and event preferences you choose to share.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser and device information (IP address, operating system, and time zone).

• Website usage data, such as pages viewed and actions taken.

• Information collected through cookies, tracking pixels, and similar technologies.

c. Information from Third Parties

We may receive data from partners, analytics providers, and advertising networks to improve our marketing and services.

3. How We Use Your Information

We use your information for the following purposes:

• To process orders and deliver products or services you purchase.

• To communicate with you about orders, support requests, or inquiries.

• To send service updates and marketing communications (where permitted by law or consent).

• To personalize your experience and improve our offerings.

• To detect and prevent fraud or misuse of our services.

• To comply with legal obligations and enforce our agreements.

We do not sell or rent your personal information to marketers or unaffiliated third parties.

4. Communication Consent (Email and Text)

By providing your contact information, you consent to receive communications from SuiteHop via email and text message (SMS/MMS). These may include:

• Order confirmations and updates

• Delivery notifications

• Customer service messages

• Marketing and promotional content (where permitted by law)

You may opt out at any time:

• Emails: Click “Unsubscribe” in any marketing email.

• Texts: Reply STOP to any SuiteHop text message.

Your consent to receive communications is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

5. Third-Party Services

SuiteHop partners with trusted third-party service providers to help us operate, improve, and secure our business. These providers may process your information only as necessary to perform services for us and must comply with strict confidentiality and security obligations.

a. Payment Processing

All payments are processed securely through Stripe, Inc. (“Stripe”). Stripe collects and processes your payment data in accordance with its privacy policy at https://stripe.com/privacy. Stripe is certified as a PCI DSS Level 1 Service Provider, the highest level of payment security certification.

SuiteHop does not store or have access to your full credit card number, CVC, or bank details. We retain only limited transactional information (e.g., billing address, card type, expiration date, and last four digits) for order verification, accounting, and fraud prevention.

b. Business Operations and Communications

We use the following trusted platforms to operate and deliver our services:

• Render for hosting our web application, which runs on Amazon Web Services (AWS) cloud infrastructure.

• Google Workspace for company email, productivity, and secure document storage.

• Box.com for secure document management and contract storage.

• HubSpot for customer relationship management (CRM), marketing automation, and customer communications.

• Sakari for SMS-based customer service communications, such as order updates, confirmations, and support (only where you have opted in).

These providers process limited contact and operational data under their respective privacy policies and data protection agreements.

c. Analytics, Advertising, and Session Recording

To better understand how users interact with our website, we use PostHog, an analytics and session-recording platform.

• PostHog records user interactions (such as clicks, scrolls, and navigation paths) to improve functionality and usability.

• Recordings may capture device and browser information but automatically mask or exclude sensitive fields (e.g., payment information, passwords).

We may also use Google Analytics, Meta Ads, and similar services to measure engagement and deliver relevant marketing. You can manage cookies or opt out of targeted advertising as described in Section 10 (Advertising and Analytics).

d. External Links

Our website may include links to external sites not operated by SuiteHop. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any information.

6. Security

SuiteHop takes data security seriously and implements industry-standard measures to protect your information.

a. Data Storage and Hosting

• Our website and application infrastructure are hosted on Render, which utilizes Amazon Web Services (AWS) for secure cloud hosting.

• AWS data centers maintain SOC 2, ISO 27001, and PCI DSS certifications, providing industry-leading physical and digital safeguards.

• SuiteHop uses Google Workspace and Box.com for document and data storage, protected by encryption and access controls.

• Access to stored data is limited to authorized personnel and secured through multi-factor authentication.

• All communication between your browser and our website is encrypted via Transport Layer Security (TLS).

b. Payment Security

• Payments are processed exclusively through Stripe, which complies with PCI DSS Level 1 standards.

• Stripe tokenizes and encrypts all payment data; SuiteHop never stores or directly handles your full payment credentials.

• Stripe’s systems employ advanced encryption and fraud detection to safeguard your transactions.

c. Analytics and Session Recording Security

• Session recordings and analytics data collected via PostHog are securely stored and accessible only to authorized SuiteHop personnel.

• Sensitive data such as passwords, payment details, and personal identifiers are never recorded or transmitted.

• Session data is retained only as long as necessary for analysis and then deleted or anonymized.

d. Passwords and Access

If you create an account with SuiteHop, you are responsible for maintaining the confidentiality of your login credentials and limiting access to your devices.

e. Transmission Risks

Although we employ advanced safeguards, no online system is completely secure. Data transmitted electronically is at your own risk, and SuiteHop cannot guarantee absolute security of data shared over the Internet.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy,

• Comply with legal or accounting obligations, or

• Resolve disputes and enforce agreements.

Once data is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.

• Request correction or deletion of your information.

• Withdraw consent to marketing communications.

• Opt out of targeted advertising or data sharing.

To exercise these rights, contact privacy@suitehop.com. We will verify your identity and respond in accordance with applicable law.

9. Cookies and Tracking Technologies

SuiteHop uses cookies and similar technologies to enhance user experience and analyze site performance. You can control cookies through your browser settings or learn more at www.allaboutcookies.org. Blocking cookies may impact functionality.

10. Advertising and Analytics

We may use Google Ads, Meta (Facebook) Ads, and similar tools to show relevant ads based on your browsing behavior. These partners may use cookies or identifiers to deliver personalized content.

To opt out, you can visit:

• Facebook Ad Settings

• Google Ad Settings

• Digital Advertising Alliance Opt-Out

11. Children’s Privacy

SuiteHop’s services are not directed to children under 16. We do not knowingly collect information from minors. If you believe a child has provided personal data, please contact us for deletion.

12. International Users (GDPR & Global Compliance)

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to:

• Access, rectify, or delete your personal data.

• Restrict or object to processing.

• Withdraw consent at any time.

• Data portability.

We process your data under lawful bases including consent, contract performance, and legitimate interests. EU inquiries may be directed to privacy@suitehop.com.

13. U.S. Privacy Laws (CCPA / CPRA / Colorado Privacy Act)

If you are a resident of California, Colorado, or another U.S. state with similar privacy laws, you have the right to:

• Know what information we collect and disclose.

• Request deletion or correction of your data.

• Opt out of the sale or sharing of personal data.

• Limit use of sensitive personal information.

SuiteHop does not sell your personal information as defined under applicable law. You can exercise your rights by contacting privacy@suitehop.com or calling +1-844-784-8346.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. If material changes occur, we will notify users by email or website notice.

15. Contact Information

SuiteHop Privacy Officer
Email: privacy@suitehop.com
Phone: +1-844-784-8346
Mail: 1500 N Grant St #4687, Denver, CO 80203